PureVPN Review

They offer a 7 days money back guarantee which they do not honor, the service is just a scam do not buy it

Six months ago PureVPN worked well and support would help if were persistent. Twice, after asking, they used TEAMVIEWER to go hands-on and remotely correct problems after their links would not work. There were limited number of people who could/would remotely make corrections.

In the last two week stream speeds had dropped to extremely low levels. Servers may now have some metod to quickly ID vpn user then lower speed. This is only a guess.

I would not recommend it now.

Just received my refund in full within 3 days of trying. PureVPN support is all through text/email chatting with their PureVPN Technical Support folks and their answers always include a link to another web page (knowledge bank) that explains how to fix problems. You will not be able to find those links from their customer home page – they only send you the link if you ask the question. For example, if you want to cancel your account, there isn’t a link for that. Submit a support request and they will send you a link to a page to cancel your account. Beware, the page opens but it does not provide a function to cancel your account--you need to submit another tech support request about the page. There are problems like this throughout the Pure VPN customer website. I believe this is a purposeful do-loop (endless circle) to keep you engaged with tech support.

Service: negative stars. Tried to access blocked websites in the US (ABC TV, Disney Channel, etc) from outside the US and each site said that it appears I am not in the United States; “Error: You appear to be outside the United States…” Spent 20 hours playing with VPN settings, trying different VPN servers, and even resorted to manually configured my router to see if I’d have any luck. No joy. Zero. The support is so frustrating that you would want to cancel rather than deal with the nonsensical back and forth text/emails with PureVPN.

My download speeds dropped by 75% and lower (No higher than 6Mbs) depending on the VPN server. I used www.speedtest.net to check speeds with multiple servers. Hello…how is streaming supposed to work effectively. I paid PureVPN extra for their “Dedicated Streaming”, which claims “this add-on will boost your speed to 20Mbps, no matter how slow your internet speed is.” Its foolish to believe their advertisement.

They won't refund to as promised "7 days money back guarantee" !!! I was rejected for my refund !!! 44.95usd !!!

DON'T TRY PUREVPN!!! SCAM !!!!!!

If it was possible to give no stars I would. You can't cancel at any time as they advertise. You have to request cancellation. When you do this, expect to be ignored and billed again. When you complain, they will send you instructions on how to request cancellation. When you complain again, they will ignore you. When you request cancellation again, they will respond advising you not to cancel - and then ignore you again. They are utter cowboys. Use another service and do your research - I wish I had.

I tried to cancel out after 24 hours and got hassled and turned down because I did not meet the requires of refund, even though their websites stated 3 day satisfaction money back guarantee. Forget your refund it ain't gonna happen. So many connectivity bugs that they want to waist time with you to solve.
I tried them and they suck. With PIA internet it was plug and go no hassles and cheaper.

I am surprised that the employees of this sh!t of a VPN service does not flood this review with their "pureVPN is awesome" comments. I guess the truth finds a way.
THIS VPN service is CRAP. Avoid at all costs. They are dishonest and unprofessional. Would've been excusable if their service is good but it isn't. It is a terrible VPN with slow servers and features that they say exists but doesn't

I can't recommend PureVPN. The service works intermittently, and customer service doesn't respond with solutions. I waste a lot of time trying to connect to an often slow server. The only thing you can count on with PureVPN is terrible speed or no connection at all. There's a reason they try to bribe you with low subscription fees. Don't waste your money. Pay a little bit more for something that actually works.

My observation about this vpn service is negative in terms of their hidden policies.
I have been using purevpn sine November 2014.I had sing up for 1 year. in April they cancelled my account because of They say I am abusing their service . I didn’t know only 200 connection per day is allowed. I said ok they may cancel my account but they need to return money back for the rest of my days. They said no. Here is their answer:

“Hi,

Thanks for your reply. PureVPN does not put any cap on bandwidth or data usage per user however the use of service is subjected to fair usage. Creating automated or manual VPN sessions in a manner that would impersonate a bot or exerting excessive load on the network that may disturb other users on the network or utilizing substantially excessive bandwidth that exceeds the average user bandwidth usage for an extended duration or the likes, all are considered as unfair usage of the network. PureVPN reserves the right to temporary suspend or permanently terminate users found involved in unfair usage of its services.

Feel free to contact us if you require any further assistance.

Regards,
PureVPN Technical Support”

PUREVPN are Extortionists and close to scammers with misleading advertisements.

- Their 3 days refund policy will 99% of chance exclude your claim, 500mb of usage and your claim is gone.

- Their server in my country (in the EU) was giving me connection of 0.5mb/s while my connection with other VPN service was 8mb/s.

- They block torrents. No matter what you download. Even where it is legal for personal use (e.g Switzerland).